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Location Domestic International
Gold Coast Session 2 Session 2
Online Session 2 N/A

Unit Summary

Unit type

UG Coursework Unit

Credit points

12

AQF level

7

Level of learning

Advanced

Pre-requisites

.

Co-requisites

.

Unit aim

Critically analyses human services planning and examines the organisational dimensions of delivering human services, including teamwork, leadership, governance and the management of resources.


 

Unit content

Topic 1:  Human Services Organisations: purpose and direction setting
Topic 2: Ideological, legislative, policy and organisational context
Topic 3: Politics, ethics and social justice in planning and delivering services
Topic 4: Structuring for service delivery
Topic 5: From needs identification to planning and delivery
Topic 6: Managing people, process and scarce resources
Topic 7: The worker and workforce in Human Services Organisations
Topic 8: Professional relationships, collaborative practice and team work
Topic 9: Service users experiencing service delivery, issues of power, participation and advocacy
Topic 10: Future directions and social innovation in human services planning and delivery.

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: , GA2: , GA3: , GA4: , GA5: , GA6: , GA7:
On completion of this unit, students should be able to: GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 critically analyse human services planning with particular reference to ethical and social justice issues
2 demonstrate skills in teamwork and leadership
3 analyse how human services organisational policies, structure and culture impact on service delivery
4 identify processes that enable service users to influence service delivery and design.

On completion of this unit, students should be able to:

  1. critically analyse human services planning with particular reference to ethical and social justice issues
    • GA1:
    • GA3:
  2. demonstrate skills in teamwork and leadership
    • GA3:
    • GA6:
  3. analyse how human services organisational policies, structure and culture impact on service delivery
    • GA1:
    • GA3:
  4. identify processes that enable service users to influence service delivery and design.
    • GA1:
    • GA6:

Prescribed texts

  • Ozanne, E & Rose, D , 2013, The organisational context of human service practice, 1st edn, Palgrave Macmillan, South Yarra, Vic.. ISBN: 9781420256390.
Prescribed texts may change in future teaching periods.