Unit of Study TOUR1003 - Service Quality Management (2023)
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Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
On completion of this unit, students should be able to:
demonstrate an understanding of the value of teamwork to service organisations
apply effective communication and group management skills
assess the quality of customer service.
Prescribed learning resources
- No prescribed texts.
- No prescribed resources/equipment.
Prescribed Learning Resources may change in future Teaching Periods.