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Unit of Study TOUR1002 - Hospitality Services Management (2022)

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Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

analyse the principles and concepts of services management and apply them to the hospitality industry

demonstrate the link between organisational resources and the role of the customer in managing and delivering a quality service product

demonstrate ability to work collaboratively within a team through the planning and implementation of a group project.