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Unit Summary
Unit type
UG Coursework Unit
Credit points
12
AQF level
Level of learning
Intermediate
Former School/College
Unit aim
Considers the planning processes necessary to allocate scarce resources in an equitable and efficient way within society. Examines the organisational dimensions of planning and delivering human services, including teamwork, leadership, governance and the management of resources.
Unit content
Topic 1: Human Services Organisations: purpose and direction setting
Topic 2: Ideological, legislative, policy and organisational context
Topic 3: Politics, ethics and social justice in planning and delivering services
Topic 4: Structuring for service delivery
Topic 5: From needs identification to planning and delivery
Topic 6: Managing people, process and scarce resources
Topic 7: The worker and workforce in Human Services Organisations
Topic 8: Professional relationships, collaborative practice and team work
Topic 9: Service users experiencing service delivery, issues of power, participation and advocacy
Topic 10: Future directions in human services planning and delivery: consortia, crowdfunded grassroots organisations and other innovations
Learning outcomes
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
| On completion of this unit, students should be able to: | GA1 | GA2 | GA3 | GA4 | GA5 | GA6 | GA7 | |
|---|---|---|---|---|---|---|---|---|
| 1 | assess the ways in which human services programs are planned and implemented | |||||||
| 2 | develop skills in teamwork, leadership, governance and management of resources | |||||||
| 3 | critically reflect on the ethical and social justice issues involved in planning and delivering human services | |||||||
| 4 | analyse the ways in which human services organisational policies, structure and culture impact on service delivery | |||||||
| 5 | have an appreciation of service users' experience in obtaining services from human services organisations | |||||||
On completion of this unit, students should be able to:
-
assess the ways in which human services programs are planned and implemented
- GA1:
- GA2:
-
develop skills in teamwork, leadership, governance and management of resources
- GA1:
- GA6:
-
critically reflect on the ethical and social justice issues involved in planning and delivering human services
- GA1:
- GA3:
-
analyse the ways in which human services organisational policies, structure and culture impact on service delivery
- GA1:
- GA4:
- GA5:
- GA6:
-
have an appreciation of service users' experience in obtaining services from human services organisations
- GA1:
- GA4:
- GA5:
- GA6:
- GA7:
Prescribed texts
- McDonald, C., Craik, C., Hawkins, L., & Williams, J., 2011, Professional Practice in Human Service Organisations, 1st edn, Allen & Unwin, NSW. ISBN: 9781742370392.