Availabilities:

Location Domestic International
Melbourne - The Hotel School Session 2,  3 Session 2,  3
Sydney - The Hotel School Session 2,  3 Session 2,  3

Unit Summary

Unit type

UG Coursework Unit

Credit points

12

AQF level

7

Level of learning

Introductory

Former School/College

Former School of Business and Tourism

Unit aim

Introduces students to the history, origins, trends and issues of accommodation operations. It also evaluates the impact of size, ownership and target markets on the accommodation organisation and guest cycle. The content is covered through the adoption of 'Theatre of Accommodation' as a metaphor with a problem based learning approach.

Unit content

  1. Introduction to accommodation operations
  2. History of accommodation
  3. The 'stage' of accommodation operations
  4. Staging memorable guest experiences
  5. Computer mediated hospitality
  6. Security and legal aspects

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: , GA2: , GA3: , GA4: , GA5: , GA6: , GA7:
On completion of this unit, students should be able to: GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 describe the accommodation sector, and examine the relationship between this sector and other components of the hospitality industry
2 identify and explore operational issues within the front and back of house areas of accommodation organisations
3 compare the relationship between an accommodation provider's target market and its organisation structure, facilities and service culture
4 describe the Guest Cycle and evaluate how it relates to a range of accommodation organisations.

On completion of this unit, students should be able to:

  1. describe the accommodation sector, and examine the relationship between this sector and other components of the hospitality industry
    • GA4:
  2. identify and explore operational issues within the front and back of house areas of accommodation organisations
    • GA2:
    • GA4:
    • GA6:
  3. compare the relationship between an accommodation provider's target market and its organisation structure, facilities and service culture
    • GA2:
    • GA4:
    • GA6:
  4. describe the Guest Cycle and evaluate how it relates to a range of accommodation organisations.
    • GA2:
    • GA4:

Prescribed texts

  • No prescribed texts.

  • No prescribed texts.
Prescribed texts may change in future teaching periods.