Availabilities:

Location Domestic International
Gold Coast
Online

Unit Summary

Unit type

UG Coursework Unit

Credit points

12

AQF level

7

Level of learning

Intermediate

Unit aim

Examines rooms division operations and management. Topics covered include managing reception and reservation services, challenges and issues in housekeeping, financial transactions, night audit processes, handling complaints, and trends in the area of rooms division management.

Unit content

Topic 1. Introduction and accommodation services
Topic 2. Role and function of housekeeping
Topic 3. Managing housekeeping
Topic 4. Concierge and porter service management
Topic 5. Reservations
Topic 6. Front office operations I
Topic 7. Front office operations II
Topic 8. Revenue management
Topic 9. Night audit
Topic 10. Trends and changes in rooms division

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: , GA2: , GA3: , GA4: , GA5: , GA6: , GA7:
On completion of this unit, students should be able to: GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 Describe the key functions of the Rooms Division within hotels and the role and responsibilities of the Rooms Division Manager
2 Evaluate contemporary perceptions and values associated with roles and processes of the Rooms Division Operations
3 Analyse factors affecting managers in rooms division and management trends through research
4 Apply theories and principles of Rooms Division Management to establish operational solutions

On completion of this unit, students should be able to:

  1. Describe the key functions of the Rooms Division within hotels and the role and responsibilities of the Rooms Division Manager
    • GA4:
  2. Evaluate contemporary perceptions and values associated with roles and processes of the Rooms Division Operations
    • GA3:
    • GA4:
  3. Analyse factors affecting managers in rooms division and management trends through research
    • GA1:
  4. Apply theories and principles of Rooms Division Management to establish operational solutions
    • GA1:
    • GA2:
    • GA4:

Prescribed texts

  • O'Shannessy, V, 2009, Front Office Skills, Pearson Education Australia, Frenchs Forest.
Prescribed texts may change in future teaching periods.