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Unit Summary

Unit type

UG Coursework Unit

Credit points

12

Unit aim

Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.

Unit content

Topic 1: Dispute resolution 
Topic 2: Negotiation 
Topic 3: Factors which affect the negotiation process 
Topic 4: Mediation models 
Topic 5: Basic mediation skills 
Topic 6: Introduction to mediation theory and practice 
Topic 7: The intake procedure 
Topic 8: Qualities of an effective mediator

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1 outline the major approaches to conflict resolution;
2 determine which method of dispute resolution is appropriate to selected types of conflict situations;
3 recognise and apply a number of strategies for overcoming negotiation barriers;
4 demonstrate the basic skills of a mediator;
5 demonstrate the ethical and legal requirements of a mediator.

On completion of this unit, students should be able to:

  1. outline the major approaches to conflict resolution;
  2. determine which method of dispute resolution is appropriate to selected types of conflict situations;
  3. recognise and apply a number of strategies for overcoming negotiation barriers;
  4. demonstrate the basic skills of a mediator;
  5. demonstrate the ethical and legal requirements of a mediator.

Prescribed texts

  • No prescribed texts.
Prescribed texts may change in future teaching periods.