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Unit Summary
Unit type
UG Coursework Unit
Credit points
12
AQF level
Level of learning
Introductory
Former School/College
Unit aim
Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.
Unit content
Topic 1: Dispute resolution
Topic 2: Negotiation
Topic 3: Factors which affect the negotiation process
Topic 4: Mediation models
Topic 5: Basic mediation skills
Topic 6: Introduction to mediation theory and practice
Topic 7: The intake procedure
Topic 8: Qualities of an effective mediator
Learning outcomes
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
| On completion of this unit, students should be able to: | GA1 | GA2 | GA3 | GA4 | GA5 | GA6 | GA7 | |
|---|---|---|---|---|---|---|---|---|
| 1 | outline the major approaches to conflict resolution; | |||||||
| 2 | determine which method of dispute resolution is appropriate to selected types of conflict situations; | |||||||
| 3 | recognise and apply a number of strategies for overcoming negotiation barriers; | |||||||
| 4 | demonstrate the basic skills of a mediator; | |||||||
| 5 | demonstrate the ethical and legal requirements of a mediator. | |||||||
On completion of this unit, students should be able to:
-
outline the major approaches to conflict resolution;
- GA4:
-
determine which method of dispute resolution is appropriate to selected types of conflict situations;
- GA2:
- GA4:
-
recognise and apply a number of strategies for overcoming negotiation barriers;
- GA2:
- GA4:
-
demonstrate the basic skills of a mediator;
- GA4:
-
demonstrate the ethical and legal requirements of a mediator.
- GA3:
- GA4:
Prescribed texts
- Boulle, L, 2011, Mediation: Principles, Process, Practice, 3rd edn, LexisNexis Butterworths, Sydney.