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Unit Summary

Unit type

UG Coursework Unit

Credit points

12

AQF level

7

Level of learning

Introductory

Former School/College

Former School of Law and Justice

Unit aim

Examines the theory and applications of conflict resolution and alternative dispute resolution. Students will be required to demonstrate a thorough understanding of the major theories and approaches to mediation, conflict, negotiation, resolution and reconciliation.

Unit content

This unit requires compulsory workshop attendance at Beachside campus (Gold Coast). 
Topic 1 Dispute resolution 
Topic 2 Negotiation 
Topic 3 Factors which affect the negotiation process 
Topic 4 Mediation models 
Topic 5 Basic mediation skills 
Topic 6 Introduction to mediation theory and practice 
Topic 7 The intake procedure 
Topic 8 Qualities of an effective mediator

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: , GA2: , GA3: , GA4: , GA5: , GA6: , GA7:
On completion of this unit, students should be able to: GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 outline the major approaches to conflict resolution;
2 determine which method of dispute resolution is appropriate to selected types of conflict situations;
3 recognise and apply a number of strategies for overcoming negotiation barriers;
4 demonstrate the basic skills of a mediator;
5 demonstrate the ethical and legal requirements of a mediator.

On completion of this unit, students should be able to:

  1. outline the major approaches to conflict resolution;
    • GA4:
  2. determine which method of dispute resolution is appropriate to selected types of conflict situations;
    • GA2:
    • GA4:
  3. recognise and apply a number of strategies for overcoming negotiation barriers;
    • GA2:
    • GA4:
  4. demonstrate the basic skills of a mediator;
    • GA4:
  5. demonstrate the ethical and legal requirements of a mediator.
    • GA3:
    • GA4:

Prescribed texts

  • Boulle, L, 2011, Mediation: Principles, Process, Practice, 3rd edn, LexisNexis Butterworths, Sydney.
Prescribed texts may change in future teaching periods.