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Not currently available in 2018

Unit Summary

Unit type

PG Coursework Unit

Credit points

12

AQF level

9

Level of learning

Introductory

Former School/College

Former School of Business and Tourism

Unit aim

Introduces students to information communication technology (ICT) systems used in tourism. Provides an understanding of the values and uses of computer-based information systems for business operations, management decision making and strategic success of the organisation. Emphasis is on workplace-based assessment. The unit allows and encourages students to enhance their computer literacy.

Unit content

Lecture/workshop topic:

  1. Tourism ICT in the present context
  2. Understanding the search engines and the web, and the social effects of ICT
  3. Understanding the past and predicting the future
  4. Web design
  5. ICT, travel and e-Tourism
  6. Human resource implications in the service sector
  7. Hotel technology and ICT
  8. ICTs, e-Tourism and e-Commerce
  9. ICT strategic plans: The management perspective
  10. ICTs and (strategic) knowledge management
  11. Information technology + tourism/hospitality/events: Ethical issues
  12. Current issues in ICT

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: , GA2: , GA3: , GA4: , GA5: , GA6: , GA7:
On completion of this unit, students should be able to: GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 identify and design quality global web presence for tourism, hotel and events organisations
2 appraise the changing nature of technology within tourism, hotel and events through identifying emerging trends and analysing the research literature
3 analyse the role of information and communications technology (ICT) in managing the information needs of the tourism, hotel and events sector
4 critically appraise ICT strategic management plans for the tourism, hotel and events sector

On completion of this unit, students should be able to:

  1. identify and design quality global web presence for tourism, hotel and events organisations
    • GA2:
    • GA4:
    • GA6:
  2. appraise the changing nature of technology within tourism, hotel and events through identifying emerging trends and analysing the research literature
    • GA4:
    • GA6:
  3. analyse the role of information and communications technology (ICT) in managing the information needs of the tourism, hotel and events sector
    • GA4:
    • GA6:
  4. critically appraise ICT strategic management plans for the tourism, hotel and events sector
    • GA2:
    • GA4:
    • GA6: