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Location Domestic International
Brisbane - The Hotel School
Melbourne - The Hotel School
Online
Sydney - The Hotel School

Unit Summary

Unit type

PG Coursework Unit

Credit points

12

Unit aim

Allows a future hotel leader to develop a property operations toolkit. This unit introduces concepts and practices for full lifecycle operations management. Students will develop knowledge of property operations strategies together with risk management and revenue assurance in order to maximise productivity in hotels.

 

 

Unit content

This unit contains 6 topics:

  1. Introduction to property operations management and strategy
  2. Leading the integrated property lifecycle 
  3. Business process design and performance
  4. Lean operations management
  5. Strategic supply chain management
  6. Revenue and capital management

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:
1 Contrast approaches to design of strategically aligned property operations
2 Apply principles of strategic operations to hotel property lifecycle management
3 Articulate incorporation of risk management and asset management into the hotel context
4 Critically review best practices to develop a high performing hotel property

On completion of this unit, students should be able to:

  1. Contrast approaches to design of strategically aligned property operations
  2. Apply principles of strategic operations to hotel property lifecycle management
  3. Articulate incorporation of risk management and asset management into the hotel context
  4. Critically review best practices to develop a high performing hotel property

Prescribed texts

  • No prescribed texts.
Prescribed texts may change in future teaching periods.