Availabilities:

Location Domestic International
China - Shanghai STVU N/A Session 1
China - TUST N/A Session 1
Coffs Harbour Session 1 Session 1
Gold Coast Session 1,  3 Session 1,  3
Lismore Session 1 Session 1
Melbourne Session 3 Session 1,  3
Online Session 1,  3 Session 1,  1,  3
Singapore - MDIS Session 1 Session 1
Sydney N/A Session 1,  3
Sydney - The Hotel School Session 1 Session 1

Unit Summary

Unit type

UG Coursework Unit

Credit points

12

AQF level

7

Level of learning

Introductory

Former School/College

Former School of Business and Tourism

Unit aim

Improves students' communication competencies in business and academia. Provides an understanding of the role and importance of interpersonal communication within organisations. Introduces students to communication theories and concepts applicable in a business and academic setting. Illustrates and puts into practice skills required to improve interpersonal communication competence.

Unit content

Module 1: Essentials of interpersonal communication
Topic 1 Communication theory and practice
Topic 2 Non-verbal communication
Topic 3 Personality, listening and feedback

Module 2: Academic communication skills and writing
Topic 4 Information literacy and academic integrity
Topic 5 Critical thinking, logic and perception
Topic 6 Academic essays and reports
Topic 7 Business writing

Module 3: Applied business communication
Topic 8  Intercultural communication for business
Topic 9  Presentations and persuasion
Topic 10 Negotiations and interviews
Topic 11 Groups, meetings and discussions
Topic 12 Trust and conflict

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

GA1: , GA2: , GA3: , GA4: , GA5: , GA6: , GA7:
On completion of this unit, students should be able to: GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 recognise and apply a range of communication theories and concepts
2 develop and refine their skills in interpersonal, intercultural and organisational communication, as well as skills in communication technology
3 enhance their feedback and listening skills, enabling them to become competent communicators
4 develop as confident speakers, competent in situations which demand oral skills
5 demonstrate effective and more confident writing skills, using the appropriate style and tone. This will include the ability to choose a written presentation which is appropriate to the situation of demand
6 apply the theories pertaining to interpersonal and intercultural communication successfully within assessment situations.

On completion of this unit, students should be able to:

  1. recognise and apply a range of communication theories and concepts
    • GA6:
  2. develop and refine their skills in interpersonal, intercultural and organisational communication, as well as skills in communication technology
    • GA5:
    • GA6:
    • GA7:
  3. enhance their feedback and listening skills, enabling them to become competent communicators
    • GA5:
    • GA6:
    • GA7:
  4. develop as confident speakers, competent in situations which demand oral skills
    • GA5:
    • GA6:
    • GA7:
  5. demonstrate effective and more confident writing skills, using the appropriate style and tone. This will include the ability to choose a written presentation which is appropriate to the situation of demand
    • GA5:
    • GA6:
    • GA7:
  6. apply the theories pertaining to interpersonal and intercultural communication successfully within assessment situations.
    • GA6:
    • GA7:

Prescribed texts

  • Witsel, M (ed.), 2015, Communication in Organisations, 6th edn, McGraw-Hill. ISBN: 9781308403960.

  • Witsel, M (ed.), 2015, Communication in Organisations, 6th edn, McGraw-Hill. ISBN: 9781308403960.
Prescribed texts may change in future teaching periods.