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Unit of Study MNG20001 - Professional Hospitality Experience I (2016)

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Unit Snapshot

  • Pre-requisites

    84 credit points in any SCU units

  • Enrolment information

    N/A

Unit description

Engages students in authentic experiences of professional service and workplace practice within hospitality industries. PHE integrates academic and practical learning through students working continuously in one organisation for a 6-month period to gain 600 hours work experience.

Unit content

  • Orientation to the workplace
  • Assess the psychological contract
  • Develop professional learning objectives for achievement in the workplace
  • Tutor workplace support and guidance
  • Observe and develop practical and transferable skills and techniques
  • Exposure to business practices and organisational culture of a hospitality business environment
  • The workplace performance evaluation process
  • Reflect on the relationship between academic studies and the hospitality business environment
  • Reflection and debrief on the PHE

Availabilities

Location Domestic International
Sydney - The Hotel School Session 1 Session 1

Learning outcomes and graduate attributes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

GA1: Intellectual rigour, GA2: Creativity, GA3: Ethical practice, GA4: Knowledge of a discipline, GA5: Lifelong learning, GA6: Communication and social skills, GA7: Cultural competence
Learning outcome count Learning outcome description GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 develop, adjust and achieve professional workplace goals
2 report and reflect on the nature of their chosen industry sector
3 integrate concepts and principles into authentic workplace practice
4 demonstrate capacity to meet workplace requirements and sustain employment within their chosen industry sector.

On completion of this unit, students should be able to:

  1. develop, adjust and achieve professional workplace goals
    • GA6:
  2. report and reflect on the nature of their chosen industry sector
    • GA4:
    • GA5:
    • GA6:
  3. integrate concepts and principles into authentic workplace practice
    • GA4:
    • GA5:
  4. demonstrate capacity to meet workplace requirements and sustain employment within their chosen industry sector.
    • GA4:
    • GA5:
    • GA6:

Teaching and assessment

Teaching method
Internship 600 hours (varied)
Field work 2 hours (weekly during internship )
Practical session 2 hours
Self-directed project 4 hours (monthly during internship)
Assessment
Reflection Paper: My Initial Impressions; Workplace Orientation Checklist and Learning plan (forming objectives 1 & 2) SR
Tutor Mediated Report SR
Review Paper: Creating a Positive Impression SR
Self-evaluation; Completed learning plan (for objectives 1 & 2) and creation of an additional 3 Learning Objectives and Telephone meeting with Tutor SR
Review Paper: Calming my customers SR
Review Paper - My Customer Experience; Professional Constructive Feedback to Host Organisation; and Completion and evaluation of 5 Workplace Learning Objectives SR
Supervisors Workplace Evaluation SR
Mandatory Debrief session with your Tutor SR

Prescribed learning resources

Prescribed Texts
  • No prescribed texts.

Prescribed Learning Resources may change in future Teaching Periods.