Back to Find Units Page

Unit of Study HOTL2010 - Food Services Management (2027)

Show me unit information for year

Unit Snapshot

  • Enrolment information

    N/A

Unit description

Introduces students to a managerial perspective of Food Services operations.  Students use Design Thinking, Systems Thinking, and the Service Cycle to develop management solutions to the current and emerging challenges of the modern Food and Beverage operation.

Unit content

  1. Managing food service businesses: Design thinking and systems thinking perspectives
  2. Managing quality
  3. Managing the economics of a food service business
  4. Managing stakeholders
  5. Managing compliance
  6. Contemporary food service issues

Availabilities

Location Domestic International
Brisbane
Term1,3
Term1,3
Melbourne
Term1,3
Term1,3
Sydney
Term1,3
Term1,3

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

describe design thinking, systems thinking and the service cycle in food services

identify and analyse a food service operation using financial and operational reports and economic theories

develop an operational service improvement program to increase customer satisfaction and profitability

analyse evolving food service trends and the challenges in improving performance, satisfaction and profitability through self-reflection.

Prescribed learning resources

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.

Prescribed Texts
  • Prescribed text information is not currently available.
Prescribed Resources/Equipment
  • Prescribed resources/equipment information is not currently available.

Prescribed Learning Resources may change in future Teaching Periods.