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Unit of Study HOSP3001 - Professional Hospitality Experience I (2022)

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Unit Snapshot

  • Enrolment information

    N/A

Unit description

Engages students in authentic experiences of professional service and workplace practice within hospitality industries. PHE integrates academic and practical learning through students working continuously in one organisation for a 6-month period to gain 600 hours work experience.

Unit content

  • Orientation to the workplace
  • Assess the psychological contract
  • Develop professional learning objectives for achievement in the workplace
  • Tutor workplace support and guidance
  • Observe and develop practical and transferable skills and techniques
  • Exposure to business practices and organisational culture of a hospitality business environment
  • The workplace performance evaluation process
  • Reflect on the relationship between academic studies and the hospitality business environment
  • Reflection and debrief on the PHE

Availabilities

Location Domestic International
Brisbane - The Hotel School
Session1,2,3
Session1,2,3
Hayman Island - Hotel School
Session1,2,3
Session1,2,3
Melbourne - The Hotel School
Session1,2,3
Session1,2,3
Sydney - The Hotel School
Session1,2,3
Session1,2,3

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

develop, adjust and achieve professional workplace goals

report and reflect on the nature of their chosen industry sector

integrate concepts and principles into authentic workplace practice

demonstrate capacity to meet workplace requirements and sustain employment within their chosen industry sector.

Teaching and assessment

Teaching method
Internship 600 hours (varied)
Field work 2 hours (weekly during internship)
Practical session 2 hours
Workshop 2 hours (Weekly)
Assessment
Reflection Paper: My Initial Impressions; Workplace Orientation Checklist and Learning plan (forming objectives 1 & 2) SR
Tutor Mediated Report SR
Review Paper: Creating a Positive Impression SR
Self-evaluation; Completed learning plan (for objectives 1 & 2) and creation of an additional 3 Learning Objectives and Telephone meeting with Tutor SR
Review Paper: Calming my customers SR
Review Paper - My Customer Experience; Professional Constructive Feedback to Host Organisation; and Completion and evaluation of 5 Workplace Learning Objectives SR
Supervisors Workplace Evaluation SR
Mandatory Debrief session with your Tutor SR

Teaching method
Internship 600 hours (varied)
Field work 2 hours (weekly during internship)
Practical session 2 hours
Workshop 2 hours (Weekly)
Assessment
Reflection Paper: My Initial Impressions; Workplace Orientation Checklist and Learning plan (forming objectives 1 & 2) SR
Tutor Mediated Report SR
Review Paper: Creating a Positive Impression SR
Self-evaluation; Completed learning plan (for objectives 1 & 2) and creation of an additional 3 Learning Objectives and Telephone meeting with Tutor SR
Review Paper: Calming my customers SR
Review Paper - My Customer Experience; Professional Constructive Feedback to Host Organisation; and Completion and evaluation of 5 Workplace Learning Objectives SR
Supervisors Workplace Evaluation SR
Mandatory Debrief session with your Tutor SR

Teaching method
Internship 600 hours (varied)
Field work 2 hours (weekly during internship)
Practical session 2 hours
Workshop 2 hours (Weekly)
Assessment
Reflection Paper: My Initial Impressions; Workplace Orientation Checklist and Learning plan (forming objectives 1 & 2) SR
Tutor Mediated Report SR
Review Paper: Creating a Positive Impression SR
Self-evaluation; Completed learning plan (for objectives 1 & 2) and creation of an additional 3 Learning Objectives and Telephone meeting with Tutor SR
Review Paper: Calming my customers SR
Review Paper - My Customer Experience; Professional Constructive Feedback to Host Organisation; and Completion and evaluation of 5 Workplace Learning Objectives SR
Supervisors Workplace Evaluation SR
Mandatory Debrief session with your Tutor SR

Teaching method
Internship 600 hours (varied)
Field work 2 hours (weekly during internship )
Practical session 2 hours
Workshop 2 hours (Weekly)
Assessment
Reflection Paper: My Initial Impressions; Workplace Orientation Checklist and Learning plan (forming objectives 1 & 2) SR
Tutor Mediated Report SR
Review Paper: Creating a Positive Impression SR
Self-evaluation; Completed learning plan (for objectives 1 & 2) and creation of an additional 3 Learning Objectives and Telephone meeting with Tutor SR
Review Paper: Calming my customers SR
Review Paper - My Customer Experience; Professional Constructive Feedback to Host Organisation; and Completion and evaluation of 5 Workplace Learning Objectives SR
Supervisors Workplace Evaluation SR
Mandatory Debrief session with your Tutor SR

Prescribed learning resources

Prescribed Texts
  • No prescribed texts.

Prescribed Texts
  • No prescribed texts.

Prescribed Texts
  • No prescribed texts.

Prescribed Learning Resources may change in future Teaching Periods.