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Unit of Study HOSP2008 - Luxury Hospitality Management (2027)

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Unit Snapshot

  • Enrolment information

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Unit description

This unit critically examines the management and operations of luxury hospitality including hotels, resorts, private clubs and restaurants. Students will explore service models, leadership, and guest engagement strategies unique to high-end experiences and will apply strategic management across various operational areas. The unit draws on global case studies and emerging best practices to investigate how the luxury hospitality segment responds to evolving guest expectations, demographics, and sustainability challenges.

Unit content

  1. Global luxury hospitality ecosystems
  2. Luxury guest and member experience
  3. Operations and asset management
  4. Recreation, wellness and lifestyle programs
  5. Strategic leadership in luxury hospitality
  6. Corporate social responsibility in luxury contexts

Availabilities

Not currently available in 2027

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

critically examine the operational and strategic characteristics of luxury hospitality environments

evaluate service excellence strategies and guest/membership engagement frameworks

analyse the influence of recreation, wellness and lifestyle amenities on positioning and profitability

critique strategic and operational plans to enhance guest experience, addressing sustainability, competition, and innovation.