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Unit of Study HOSP1002 - Accommodation Operations (2027)

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Unit Snapshot

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Unit description

Introduces students to the principles and practices of accommodation operations in the hospitality industry.  Students focus on the target markets, and the Guest Cycle.

Unit content

  1. Introduction to accommodation operations
  2. Accommodation brands, ownership structures, and market positioning
  3. The accommodation cycles
  4. Rooms division functional departments
  5. The accommodation experience
  6. Technology and Accommodation Operations

Availabilities

Location Domestic International
Brisbane
Term1,3,5
Term1,3,5
Melbourne
Term1,3,5
Term1,3,5
Online
Term1,3,5
Term1,3,5
Perth
Term1,3,5
Term1,3,5
Sydney
Term1,3,5
Term1,3,5

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

describe the accommodation sector, its various forms, and its relationship with other sectors within the hospitality industry

compare and contrast front and back of house operations and their influence on the guest cycle, experience, and profit

illustrate how to enhance the guest cycle to meet the needs of target markets and achieve profitability

discuss building a service culture to meet the needs of target markets through self-reflection and collaboration.

Prescribed learning resources

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Prescribed Learning Resources may change in future Teaching Periods.