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Unit of Study HOSP1002 - Accommodation Operations (2023)

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Unit Snapshot

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Unit description

Introduces students to the principles and practices of accommodation operations in the hospitality industry.  Students focus on the target markets, and the Guest Cycle.

Unit content

  1. Introduction to accommodation operations
  2. Accommodation brands, ownership structures, and market positioning
  3. The Accommodation Cycles
  4. Rooms division functional departments
  5. The Accommodation Experience.
  6. Technology and Accommodation Operations

Availabilities

Location Domestic International
Brisbane - The Hotel School
Term3,5
Term3,5
Hayman Island - Hotel School
Term3
Term3
Melbourne - The Hotel School
Term1,3,5
Term1,3,5
Sydney - The Hotel School
Term1,3,5
Term1,3,5

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

demonstrate knowledge of the accommodation sector, its various forms, and its relationship with other sectors within the hospitality industry

identify and compare and contrast the operational links between front and back of house and their impact on the guest experience and profitability in the context of the "guest cycle"

demonstrate the capability to enhance the guest cycle to meet the needs of target markets and achieve profitability

demonstrate the knowledge and skills to reflect upon building a service culture to meet the needs of target markets.

Prescribed learning resources

Prescribed Texts
  • No prescribed texts.
Prescribed Resources/Equipment
  • No prescribed resources/equipment.

Prescribed Texts
  • No prescribed texts.
Prescribed Resources/Equipment
  • No prescribed resources/equipment.

Prescribed Texts
  • No prescribed texts.
Prescribed Resources/Equipment
  • No prescribed resources/equipment.

Prescribed Learning Resources may change in future Teaching Periods.