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Unit of Study COM10001 - Effective Communication (2016)

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Unit Snapshot

  • Anti-requisites

    BHS00161 Interpersonal Communication

  • Enrolment information

    N/A

Unit description

Introduces students to the theory and models of effective communication in academic and professional contexts. Includes written communication, non-verbal communication, communicating in groups and teams, and communicating with specific groups, such as people with disabilities, and children and young people. Communication challenges are examined, including cross-cultural communication and managing conflict.

Unit content

Topic 1: Introduction

Topic 2: Understanding communication theory and models

Topic 3: Speech, conversation and nonverbal communication

Topic 4: Interpersonal encounters and interviews

Topic 5: Self-esteem, assertiveness and managing conflict

Topic 6: Writing and documentation in academic and workplace settings

Topic 7: Style and language in academic and workplace settings

Topic 8: Communication – the example of cross-cultural communication

Topic 9: Communication with specific populations, including children and young people, and people with disabilities

Topic 10: Communicating in groups, including families, teams and meetings

Topic 11: Managing communication in organisations

Availabilities

Location Domestic International
Gold Coast Session 1 Session 1
Lismore Session 1 Session 1
Online Session 1,  3 Session 1

Learning outcomes and graduate attributes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

GA1: Intellectual rigour, GA2: Creativity, GA3: Ethical practice, GA4: Knowledge of a discipline, GA5: Lifelong learning, GA6: Communication and social skills, GA7: Cultural competence
Learning outcome count Learning outcome description GA1 GA2 GA3 GA4 GA5 GA6 GA7
1 demonstrate knowledge of a range of verbal, nonverbal, and written communication skills and their application to academic and work settings
2 articulate what some of the barriers are to effective communication
3 reflect on their own communication patterns and personal values and how these may impact on their ability to effectively communicate with other people
4 undertake a basic exploratory interview using some active listening, reflecting, and questioning skills
5 evaluate the effectiveness of their own use of communication skills in the exploratory interview.

On completion of this unit, students should be able to:

  1. demonstrate knowledge of a range of verbal, nonverbal, and written communication skills and their application to academic and work settings
    • GA6:
  2. articulate what some of the barriers are to effective communication
    • GA6:
  3. reflect on their own communication patterns and personal values and how these may impact on their ability to effectively communicate with other people
    • GA3:
    • GA5:
    • GA6:
  4. undertake a basic exploratory interview using some active listening, reflecting, and questioning skills
    • GA6:
  5. evaluate the effectiveness of their own use of communication skills in the exploratory interview.
    • GA6:

Prescribed learning resources

Prescribed Texts
  • No prescribed texts.

Prescribed Texts
  • No prescribed texts.

Prescribed Texts
  • No prescribed texts.

Prescribed Texts
  • No prescribed texts.

Prescribed Learning Resources may change in future Teaching Periods.