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Unit of Study BUSN6012 - Natural Language Processing for Business Applications (2026)

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Unit Snapshot

  • Enrolment information

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Unit description

Extends students' artificial intelligence knowledge by introducing natural language processing (NLP) and the application of NLP techniques to a variety of business functions. Teacher-directed activities support students' acquisition of relevant NLP skills.

Unit content

1. The history of NLP 

2. Business operations and NLP 

3. NLP for marketing 

4. NLP for customer service 

5. NLP for legal services

6. NLP future directions 

 

Availabilities

Not currently available in 2026

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

evaluate the benefits, risks, and limitations of Natural Language Processing in business applications

apply natural language processing to business functions.