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Unit of Study BUSN2010 - Service Design Thinking (2025)

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Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

apply service design concepts, principles and tools to identify, explore and understand service experiences

analyse service design research to develop insights that prioritise innovative service solution options

formulate suitable concept design proposals that seek to resolve or improve service problems

Prescribed learning resources

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Prescribed Learning Resources may change in future Teaching Periods.